The Ultimate Care Home Visit Checklist

Visiting a care home can be emotional and overwhelming. Use this guide to ensure you ask the hard questions and get the answers your family deserves.

1. Staffing & Care Quality

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  • What is the staff-to-resident ratio during the day vs. at night?
  • Do you use agency staff? If so, how often?
  • Is there a qualified nurse on site 24/7?
  • How often are care plans reviewed?
  • How do you handle medical emergencies?

2. Fees & Contracts

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  • What is the weekly fee and what exactly does it include?
  • Are there extra charges for chiropody, hairdressing, or outings?
  • What happens if my funds run out? Do you accept Local Authority rates?
  • What is the notice period in the contract?
  • Are fees increased annually? If so, by how much?

3. Daily Life & Routine

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  • Can residents choose when to get up and go to bed?
  • Can I bring my own furniture and personalize my room?
  • What activities are planned for this week?
  • Can family visit at any time, or are there set hours?
  • Do you cater for special dietary requirements?

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